When People Suck . . .

People Suck When . . .

Jan
11

What’s their Job?

Posted under Things that Piss me Off by Angry Lioness

I’ve been here several months, just bought the place, relocated from halfway across the frigging country.  Low and behold, although I’ve found a beautiful piece of property (once I got the bulldozed mess cleaned up- a long story best kept for another day!), I contacted the phone company about setting up internet service- Dial Up- of all things. Yet another long story.

So the “tech” – and I use that term loosely, sets up the account, but screws it up, adding a digit in front of the username. No problem he tells me, I’ll take care of it. I say, ” no worries, I don’t mind that I’ve already been on the phone 43 minutes to CREATE a username” (that should take about 5 minutes), but hell I didn’t say a word.  Get my first months bill- they double charge me for the service. Call them up and in my most patient manner I can muster, I explain the error. No worries, they’ll credit me on Next Months bill, but I have to Pay THIS bill, ($76 in error!) in full. Ooookay.

I pay the damn bill. Next Months Bill comes, same issue- they’ve double billed me, only this time, they bill me for a second line as well. Again, I spend nearly an hour on the phone, finally they state that it will be credited, NEXT Month, but I must pay this bill in full.

Next Months Bill arrives, it is now November, they credit me for double charging in Sept and October but then turn around and Double Charge me On top of the Credit for the previous Months! Are you fucking Shitting me???

After another 28 minutes on the phone I am assured that this will NOT happen again. (Yeah, want to fucking bet?)

So I just get ANOTHER Phone bill, by now I have OVERPAID $166. and have been credited back $33.  Now, the bill shows a credit to Dec 1, but then Double Charges me for 2 accounts during the month of December. So I call, the customer service lady is quite thrilled to pass me through to Internet billing- apparantly she didn’t need a new asshole (and I was more than ready to rip her one), Internet Billing lady then explains that, “Why Yes, Ms. Angry Lioness, your account was cancelled, but the service rep didn’t have the authority to give you a credit, which will now appear on your NEXT bill. Please be sure to Pay THIS bill in full.

Yeah, I’ll get right on that, and while I’m at it, could you send me a mattress size cheeze grater and a kiddie pool full of alcohol so I have something to slide down?

Grrrrrr.

Add A Comment

You must be logged in to post a comment.